Versand
Shipping Zones
Free Shipping! – We offer free ground shipping on all orders of €100 or more within Germany and other European countries (Austria, Belgium, Croatia, Estonia, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) . ***Due to regional distribution agreements, delivery to some European countries may be limited.*** **Please note: Delivery is available only within the continental European Union. We do not deliver to territories outside the European continent, even if they belong to an EU member state — such as the French overseas territories (e.g. Réunion, Guadeloupe, Martinique, French Guiana, Mayotte) or the Spanish territories outside Europe (e.g. Canary Islands, Ceuta, Melilla). **
Shipment Processing
Next Day Cut-Off – Most orders placed by 11 PM CET will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Carepod Europe is not responsible for any processing delays beyond our control. * During the promotional season, orders may be delayed for several days due to the high volume of orders.
Estimated Shipping Time:
- Within Germany: 1–3 business days
- Neighboring countries (Austria, France, Belgium, Luxembourg, etc.): 2–5 business days
- Other EU countries: 3–10 business days *Please note that shipping times may occasionally be extended due to carrier delays.
Signature Confirmation
Carepod Europe reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
Order Changes/Cancellation Requests
We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse daily at 11 PM CET. Please contact us at earliest if you notice an error in your order details. You will be charged an intercept fee if you request an order cancellation after the order has been submitted.
Carrier Shipping Delays
Carepod Europe is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.
Shipping Damage Claims
If you suspect your products were damaged during transit, please try to refuse the shipment and E-mail us immediately at support@carepodeurope.com. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit at earliest. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
Product Defect Claims
If you receive a humidifier which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.