Refund policy

Withdrawal Policy

Right of withdrawal

You are entitled to withdraw from the contract you have concluded with us within fourteen (14) days without giving any reason. The withdrawal period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier of the goods, took possession of the goods. To exercise your right of withdrawal, you must inform CAREPOD EUROPE GmbH of your decision to withdraw from this contract by means of a clear statement (Email address: support@carepodeurope.com). To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period. In the case of products ordered by you and delivered separately, the withdrawal period begins on the day on which you or a third party designated by you (not the carrier of the goods) took possession of the last goods delivered by us. In cases where you have ordered an item consisting of several parts, the withdrawal period begins on the day on which you or a third party designated by you (not the carrier of the goods) has taken possession of the last part of the goods delivery. We only accept returns of products purchased directly from www.carepodeurope.com. For Carepod products purchased elsewhere, please contact the original retailer regarding their return policy.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you without delay (no later than 14 days after the day on which we received the returned item) for all payments received from you, including delivery costs (with the exception of costs for any delivery method other than the standard delivery method offered by us that you may have chosen). We will make this refund using the same means of payment you used for the purchase. We may withhold or refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first. Should you wish to return your order, please send our Team a return request via email (Email address: support@carepodeurope.com ). Have your original order number on hand so we can retrieve your order details. You will then receive a free return label, enabling you to return the product. The product must be returned complete with all accessories. If the product is returned in a condition that is not a result of handling necessary for checking its nature, properties, and functionality, we reserve the right to claim compensation for any resulting loss in value. Please note that when returning electrical appliances that come into contact with food, an appropriate deduction may be made from the refund amount if there are residues that pose a hygiene risk, e.g. food residues that have not been removed. The amount deducted depends on the degree of contamination and the subsequent decrease in value. If the device is returned in a heavily used or contaminated state and cannot be reconditioned or resold as new, the deduction may be significant. If the purchase contract is withdrawn or the goods are returned, the customer is obliged to return all gifts or promotional items received as part of this purchase in full and in unused condition. If the gifts are not returned or are returned damaged, we reserve the right to deduct the value of the gift from the refund amount. As stated above, the consumer must clearly notify the company of their intention to withdraw from the contract before returning the goods (e.g. by email or by using the withdrawal form). If goods are returned without a prior or simultaneous declaration of withdrawal, the return cannot be treated as a valid withdrawal unless a withdrawal declaration was made within the statutory withdrawal period. Returns that are made after expiry of the statutory withdrawal period, or without prior notification of withdrawal to the company, will be refused. In such cases, any shipping costs incurred for returning the goods to the customer shall be borne by the customer. When returning goods using a shipping label not provided by the company, the return shipment is organized independently by the customer and the risk of loss or damage during such return shipment lies with the customer. As of: 05.February.2026 Update: Revision of the policy guide for returning products whose value has decreased. / Revision of return shipping fee information.